Refund and Returns Policy
UrbanKeys Realty aims to provide a straightforward refund and returns policy regarding application fees and security deposits. Here are the details:
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Application Fees:
- Non-Refundable Nature: Application fees are required to cover the cost of processing your rental application, including credit checks and administrative expenses. Therefore, these fees are generally non-refundable.
- Clear Communication: We will inform you about the application fees during the initial inquiry process, ensuring you understand any associated costs before proceeding.
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Security Deposits:
- Refundable Deposits: Security deposits are typically refundable upon the successful termination of the lease agreement and the return of the apartment in satisfactory condition.
- Conditions for Refund: To receive a full refund of the security deposit, tenants must:
- Leave the apartment in clean and undamaged condition, with no significant wear and tear beyond what is expected.
- Provide proper notice before moving out, as stipulated in the lease agreement.
- Remove all personal belongings and return all keys and access devices.
- Timeline for Refunds: After vacating the apartment, refunds will be processed within 30 days. This timeline is in accordance with state regulations. Clients will receive a detailed statement outlining any deductions for damages or cleaning, if applicable.
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Defective or Incorrect Listings:
- Reporting Issues: If a property you visit or apply for is misrepresented (e.g., incorrect amenities, square footage, or location details), please contact our office within 7 days of your visit or application.
- Resolution Process: We will investigate the issue and work with you to find a satisfactory solution, which may include adjusting the rental terms or finding an alternative property.
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Customer Support:
- Dedicated Assistance: For any questions regarding our sale or refund policies, our customer support team is readily available to assist you. Clients can reach us via:
- Email: Contact us at [email protected].
- Phone: Call us at (602) 555-0123 for immediate assistance.
- In-Person: Visit our office during business hours for face-to-face support.
- Dedicated Assistance: For any questions regarding our sale or refund policies, our customer support team is readily available to assist you. Clients can reach us via:
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Feedback Mechanism: We value your feedback on our policies and service. If you have suggestions for improvement or concerns regarding your experience, please let us know. We continuously strive to enhance our processes to serve you better.
At UrbanKeys Realty, we are dedicated to providing a transparent and supportive rental experience. Our sale and refund policies are designed to ensure clarity, build trust, and foster a positive relationship with our clients.
